Privacy Policy

1. Who We Are

La Charito ("we", "us", "our") is a Latin American catering business based in Port Melbourne, VIC, Australia. We operate the website lacharito.com.au and provide catering services across Melbourne.

Email: info@lacharito.com.au

2. Information We Collect

When you use our website or services, we may collect:

• Contact information — name, email address, phone number, and company name when you submit our inquiry form.
• Event details — event type, date, headcount, venue/delivery suburb, and any additional notes you provide.
• Usage data — pages visited, time on site, and interaction data collected through Google Analytics 4 (GA4) and Microsoft Clarity.
• Device data — browser type, operating system, screen size, and IP address (anonymised where possible).

3. How We Use Your Information

• To respond to your catering inquiries and provide quotes.
• To communicate with you about your event and our services.
• To improve our website and user experience through analytics.
• To understand how visitors interact with our site (heatmaps and session recordings via Microsoft Clarity).

4. Analytics & Cookies

We use the following third-party analytics services:

• Google Analytics 4 (GA4) — to understand website traffic and user behaviour. GA4 uses cookies. You can opt out via Google's opt-out browser add-on.
• Microsoft Clarity — to record heatmaps and anonymised session replays, helping us improve page layout and usability. Clarity does not collect personally identifiable information.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data with:

• Formsubmit.co — to process form submissions and deliver them to our email.
• Google (Analytics) — aggregated, anonymised usage data.
• Microsoft (Clarity) — anonymised interaction data.
• Vercel — our website hosting provider, which may log access requests.

6. Data Retention

Contact form submissions are retained for as long as necessary to respond to your inquiry and provide our services. Analytics data is retained according to the default retention periods of Google Analytics and Microsoft Clarity.

7. Your Rights

Under Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of analytics tracking using browser settings or opt-out tools.

To exercise these rights, email us at info@lacharito.com.au.

8. Security

Our website is served over HTTPS with HSTS enforcement. We implement security headers including X-Content-Type-Options, X-Frame-Options, Content Security Policy, and Permissions-Policy to protect against common web vulnerabilities.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Email: info@lacharito.com.au
Location: Port Melbourne, VIC, Australia